Privacy Policy
Last updated: March 1, 2026
We at Sky Matrix are committed to protecting your privacy and handling your personal data responsibly and transparently. This policy explains how we collect, use, store, and protect your information when you use our website or cloud services.
1. Data We Collect
We may collect different types of data depending on the nature of your use of our services, including: • Account information: such as name, email address, phone number, and company or organization name. • Payment information: such as billing details and payment method, noting that payment processing is handled through approved and secure payment providers. • Usage data: such as IP address, browser type, pages visited, time of visit, and session duration. • Technical and operational data: such as system logs, performance data, and certain technical information related to operating and improving the services.
2. How We Use Data
We use the data we collect for the following purposes: • To provide, operate, and manage the services you subscribed to. • To process payments, issue invoices, and manage subscriptions. • To send service-related notices, such as technical updates or important alerts. • To improve website and service performance and the overall user experience. • To fulfill legal and regulatory obligations when required. • To communicate with you about our services or offers, if you have agreed to that or when the communication is related to the service itself.
3. Cookies
We use cookies and similar technologies to improve your experience on our website and enable certain essential functions. These may include: • Essential cookies: necessary for operating the website, logging in, and managing sessions. • Analytical cookies: help us understand how visitors use the website and improve performance and content. • Preference cookies: used to save certain settings such as language or display preferences. You can control or disable cookies through your browser settings, noting that some website functions may be affected if they are disabled.
4. Data Protection
We take appropriate technical and organizational measures to help protect your data from unauthorized access, loss, alteration, or unauthorized disclosure. These measures may include: • Using appropriate safeguards during data transmission and storage. • Operating services within hosting environments and infrastructure designed to support security and stability. • Restricting access to data based on operational need and in line with roles and permissions. • Performing regular backups and applying suitable recovery procedures according to the nature of the service. • Reviewing and improving security measures periodically whenever appropriate.
5. Sharing Data with Third Parties
We do not sell your personal data to third parties. We may share limited data when necessary, such as: • With payment service providers to process financial transactions. • With service providers or technical partners who help us operate the website or deliver services. • When there is a legal or regulatory obligation that requires disclosure of certain data. In all cases, we seek to work only with parties committed to an appropriate level of confidentiality and data protection.
6. Your Rights Regarding Your Data
Depending on applicable laws and regulations, you may have certain rights regarding your personal data, such as: • Requesting access to your personal data. • Requesting correction or updating of inaccurate data. • Requesting deletion of your data in certain permitted cases. • Objecting to certain types of processing, especially marketing communications. • Requesting transfer of your data when that is technically and legally possible.
7. Data Retention Period
We retain your personal data for as long as necessary to provide services, manage the account, and fulfill contractual or legal obligations. After account cancellation or the end of the contractual relationship, we may retain certain data for a limited period for operational, legal, or accounting purposes, after which it is deleted or anonymized according to the nature of the service and applicable requirements.
8. Privacy Policy Updates
We may update this Privacy Policy from time to time in line with operational, legal, or technical changes. When material changes are made, we will seek to notify you through appropriate means, such as email or on-site notifications. We recommend reviewing this page periodically to stay informed of the latest version.
9. Contact Us
If you have any questions or inquiries about this Privacy Policy or how we handle data, you can contact us via: • Email: info@skymatrix.cloud • Phone: +962 79 052 1114 • Address: Amman, Jordan